The Expert: IT Support (Short Comedy Sketch)


I’m leaving early today.
Have a look at these slides, I’ve marked down a few notes. Could you, please, implement them and print out handouts for tomorrow’s progress meeting? 25 copies should do it. Wait, wait! Could you email me the original file you used for this? Sorry, gotta rush. Oh, you know that video I showed you earlier? Add that to the printouts as well. Thanks! Add video to printouts?.. Welcome to the automated IT support centre. Our menu has recently changed. Please, listen to all the options before selecting. We are sorry for the inconvenience. For e-mail related issues, please press 1. For printing related issues, please press 2. For server related issues, please press 3. For database related issues, please press 4. For intranet related issues, please press 29. For website related issues, please press 30. You can now choose an option from our menu. In your own words, please describe the issue you are experiencing with printing. I’m unable to — You can start speaking now. I’m unable to connect — I’m unable to connect to the 5th floor printer. I think it might — Are you looking to request access to the 5th floor printer? No, I have access to it, it just appears to be offline. Answering yes or no, are you looking to request access to the 5th floor printer? No. In order to request access to the 5th floor printer, please send an e-mail to IT support quoting your employee number and system ID. All your enquiries are very important to us, so we will get back to you in 48 hours. I. Already. Have access to it. It just — We’re very happy that we have solved your problem. We strive to satisfy our customers, so your feedback is very important. You haven’t solved my problem! Would you mind answering a few short questions? On a scale of 1 to 10, how satisfied are you with the services you have received? You have answered 10. Thank you. Would you recommend — YES!!! Welcome to the IT support centre — You hear that? I did it! Access this! Excuse me? Who’s this? Can I help you? Is that you Anderson? Wrong number! For wireless network related issues, please press 8. If you have received an email that asks you to look at the attachment, but there is no attachment, please press 13. If you cannot find a file on your crowded desktop, please press 17. If technology is just not doing what you want it to do, please press 22. If you’re having trouble with that thing, you know, which you need, the one that you’ve always used, please press 26. We have added your e-mail address to our mailing list. Every now and then we send out newsletters with our latest offers, as well as offers from carefully selected 3rd parties. This doesn’t happen too often. We promise.

100 comments

  • Lauris Beinerts

    Check out the other episodes of The Expert: Square Project!
    http://bit.ly/SquareProjectEp1
    http://bit.ly/SquareProjectEp3
    Have you seen the original video? Watch The Expert: http://bit.ly/TheExpertSketch

    Reply
  • ZuRriX

    👌🏼.

    Reply
  • Russ Guppy

    The first 5 minutes should be in French, and after the 5 minutes press 1 for English.

    Reply
  • Jo Kah

    These series are painful to watch

    Reply
  • moreno franco

    THIS is why I keep my chainsaw under my desk.

    Reply
  • Trollface Killa

    I got a ptsd flashback watching this video.

    Reply
  • Kandela Brown

    As someone who lives on a tropical island; my advice is, if the printer doesn’t work, time to go home!

    Reply
  • K Dragneel

    I work in IT and some times calling our bendors feels like this video, the freaking answering system is anoying and when you finally get someone on the line they said that I got transfer to the wrong department. For someone who works in IT I find this funny, if no one gets it well to bad for you

    Reply
  • The Watchman

    So true even worse with
    Macaphee and Microsoft both useless

    Reply
  • George Rady

    Yup! They just starting rebooting our VDI session at 3AM Sunday morning with 1 minute to “save work” and NO option to defer… evidently no one – in their 9 to 5 M thru F job took into account that the Weekend Saturday thru Sunday 6AM was our most critical and ONLY TIME to update the systems with software fixes… no contact info… no one accountable for the change.

    Reply
  • Michael Weskamp

    Very realistic. Honestly. no kidding.

    Reply
  • Jintaro Kensei

    You know if you're printing something with a keyboard, it's Ctrl+P and then Enter. Not "clack clack clack" and then Enter.

    Reply
  • IAmPattycakes

    As the IT person turned printer repairman for my company, I love the seemingly insane shit he does to get it to work for him. That feeling of conquering the paper breathing dragon never gets old.

    Reply
  • QuakerOats

    L.A.M.C – Tool

    Reply
  • Broockle

    Did he just figure out basic to reprogram the printer interface?
    That would take me years… xD

    Reply
  • Thiesen

    "…for having killed you neighbours cat please type in 43465436…"

    Reply
  • Brenton Edwards

    wow it barely started and randomly ended

    Reply
  • Иван Иванов

    Man, i hate how distorted freak of nature the corporate people have become. I am looking forward to quitting a place that is becoming similar in april.

    Reply
  • Jas B.

    Where is option 666?

    Reply
  • Wilson18

    Triggered.

    Reply
  • LJ Garrison

    These are fantastic 😂

    Reply
  • Enjgine

    Damn them dell monitors

    Reply
  • A Ashraf

    Do one on agile! You will be a huge HIT! Some serious pain points with agile.

    Reply
  • Denis B

    Love these! I can’t call it comedy cause it’s soooo true. Hard to laugh when this is your day to day life.

    Reply
  • fingerhorn4

    This is not just inter-office. It is now the default phone-line protocol of a huge number of consumer complaint/support departments. Of course the system is deliberately designed to stonewall people, to obfuscate, to delay and to wear everyone down. Very nicely done video and well directed.

    Reply
  • Peter K

    Expert = the guy who can do anything, defying the laws of physics and economics to drive some profit the for the company. He can do it all, especially if given half the time he needs to actually do it. It's sad how true this is, seen plenty of instances where bosses view us technical guys (IT, programmers, engineers, etc.) as people who can magically turn their half-formed ideas into reality. And the strange thing is that I know a a couple of people that can actually do it, somehow complying with every weird, senseless request. Baffles me sometimes…

    Reply
  • Jan Freez

    It brings some sad memories…

    Reply
  • EncomPL asd

    In Germany my phone Carrier tells you to speak out the issue and if it somehow works 80% of options after answering for 15 minutes tell u to fuq off and go to a store which tells u to call support if you wanna support tell in every scenario business business money money and it will redirect you to business part which will redirect you to the correct one … thanks O2

    Reply
  • ruurd huizenga

    Great skeches, what is theworld comming to?

    Reply
  • paawian

    Most funny about helpdesk is that people actually don't realise that their problems are not as much important as they think, so in fact they are not actually allowed to connect with real technical support in the first place 😀 Yes Helpdesk, you are there to keep users on hold while real support is working. Thank you.

    Reply
  • james gordon

    I've watched 3 of these video shorts. I'm subscribing now. Hope to see many more

    Reply
  • beth 9891

    Lol I'm having ptsd flashbacks! !! 🙂

    Reply
  • IExist

    So I'm 16 and your videos scare me.

    Reply
  • Adam Ferello

    I swear a god!!! I want to meet all those PIGS!!! Who creates this kind of "options" when your calling, i would bite the shit out of them. I swear!!! Those lazy pigs!! Hhhhh

    Reply
  • Abel gazea

    i

    Reply
  • Abel gazea

    am

    Reply
  • Abel gazea

    its me Abel Garcia

    Reply
  • Abel gazea

    666

    Reply
  • Abel gazea

    666

    Reply
  • Arzoo Singh

    That is what many people in reality face when we implement Chatbots to answer human

    Reply
  • Drowning Narcissist

    Asia has most of the customer service agents too.

    Reply
  • Norman Zhou

    It is just like GLaDOS

    Reply
  • DarjeelingJelly

    Hes running the whole business

    Reply
  • Brigh N Quisitive

    Adding videos to printouts is the worst

    Reply
  • Chip Barkhouse

    GREAT production value – Chip Barkhouse The Drummist

    Reply
  • Марат

    А есть на русском?

    Reply
  • NJ connects

    What does this actually means??

    Reply
  • Akiru's Lab

    Thanks for these sketches. I have shared them in the office, hopefully, they find them excruciatingly true yet entertaining too.

    Reply
  • Mσнαмєɒ Aвɒєlsαlαм

    22

    Reply
  • MrArtisticjay

    This guy's life screams 'FUCK MY LIFE!'

    Reply
  • Distomos

    This is extremely hilarious. 🤣 Very well done, keen observations! The other episodes are great, too. 👍🏻

    Reply
  • Christian Dinter

    26

    Reply
  • Slappy

    The military is even worse.

    Reply
  • Alpha Red

    It’s why the expert should also be the PM and paid double

    Reply
  • Alpha Red

    Silly man. You’ll never get promoted if you keep using logic for your decisions.

    Reply
  • Cubi Cardi

    Nice pyraminx

    Reply
  • Bigbacon

    eww a chicklet keyboard. how can you IT on one of those?

    Reply
  • Drone0

    Always….. always.. happens………

    Reply
  • Jiri Andres

    Bigger companies, worse IT support 😀

    Reply
  • Rafael González

    It would've been fun if, because of the red ink incident on the first episode, The Expert carried a red pen (instead of the blue one he in this video)so he can explain the matter again should he ever need to xD

    Reply
  • Zmika Luce AbdHadi

    Hate this situation…. Not funny, stressful….

    Reply
  • AllWordzAreMadeUp -Voidz

    I would be tempted not to smack the guy that printed out a powerpoint presentation and handwrote corrections.

    Reply
  • longORjames

    "Access this" xD

    Reply
  • Sofiya Larina

    This is not a joke – it is a real situation in big companies. One day it was too much – I wrote a leave note and never return into this big stinky garbage of office kick-off meetings, brain storm meeting, useless but beautiful presentations in Power Point.

    Reply
  • Cydney Sinclair

    I feel triggered

    Reply
  • 黃威銘

    26

    Reply
  • Darriel J. Ferrer

    is this hell? xD

    Reply
  • Mike Brouwer

    Why is a normal day in my previous life on Youtube?

    Reply
  • sol rayz

    2:36       "You Have Answered T_E_N … Thank You ! "

    Reply
  • Cari G

    Yes!!!!

    Reply
  • Ben Blake

    So true!

    Reply
  • Jennifer Power

    "Mandlebrot!!" 😘

    Reply
  • Immmlate

    no one likes these irresponsible colleagues

    Reply
  • Walt F.

    I wonder why these "expert" videos remind me of Dilbert? LOL

    Reply
  • Mark Sheehan

    Poor fellow most probably the only one with any intelligence

    Reply
  • I Patt I

    Great ! :DDD

    Reply
  • Lucretius

    Welcome to the automated IT support centre.
    Have you tried turning it off and on?
    Thank you for calling the automated IT support centre.

    Reply
  • Olaf Unti

    What is a cat-ten??

    Reply
  • Emong Timothy

    I thought this #*^% was unique to me, I have seen dayssssss

    Reply
  • Liam Prince

    Dell UK technical support line, please take note…

    Reply
  • plixplop

    These are really good, keep it up!

    Reply
  • Paweł Wilkosz

    Thx .Corellation number is interesting

    Reply
  • EpicEpidemic

    This happens too much IRL to be funny.

    Reply
  • Phoenix Storm Jr.

    Me everyday in every website

    Reply
  • A Lou

    I damn near had a panic attack when they shot a close up of the phone. It's the exact same one we use at work. Avaya. I want to pull that thing out of the wall, take it to a field, and beat the shit out of it Office Space style everytime it rings.

    Reply
  • Lowfn

    It's like this man was teleported into an idiocracy office building

    Reply
  • mukund p

    WHY IS HE STILL IN THE JOB???

    Reply
  • L. MorningStar

    I'm an IT student,
    Now I'm afraid.

    Reply
  • JaTonda

    Finally some horror for adults

    Reply
  • Dude408f

    22

    Reply
  • abdullah abdulaziz

    This is true people work on corporate are fucking stupid

    Reply
  • Andre D

    I simply can't understand why he can't add the PowerPoint hard copy slides to the video, then print the video.

    Reply
  • Максим Пилипенко

    прям как в банках и операторах связи(((

    Reply
  • Shaz Faruk

    Love it when he retreated to his native tone as self defence, know your roots

    Reply
  • Matt Gale

    I cannot get enough
    of this kind of comedy
    ( The office space )
    You damn near killed me
    These are the comedies or should I say the impression of natural normal life
    I hate
    them fucking moments
    And I thank you
    above all
    For your awareness
    These are issues to be fixed
    because they can literally drive us fucking insane
    But I love your kind of comedy
    Keep them rolling
    since they're the best
    Matt matt

    Reply
  • Santos Martínez

    I work at IT, I hate IT support.

    Reply
  • icaru34

    why A.I. would be super useful, to deal with phone menus

    Reply
  • skyler114

    Took 3 weeks for them to fix the printer on the floor. All they had to do was swap the ink cartradge but as a mechanic I did not have the authorization to access the particular supply drawer and the "technical training" required to be allowed to replace the cartridges.

    Reply
  • 76aussieguy

    Who uses pencil and paper these days? Dude would be on CAD

    Reply
  • TM

    This is a more current and realistic version of Black Mirror

    Reply

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